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    - Plain Language

    - File Formats

    - Alt tags for Images

    - Screen Readers

    - Shortcut Keys

    - Video and Other Flash Players

    - Controlling Text and Colours in Web Browsers

Accessibility Statement

The National Assembly for Wales is committed to making its website accessible to all users, irrespective of individual abilities or technology.  

If you would like any information in an alternative format or if have any feedback on the accessibility of our website please contact us at 0300 200 6565 or via

Accessibility Guidelines and Standards

We are endeavouring to make our site conform to the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0, to AA level standard.

While we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. If you have any questions or suggestions regarding the accessibility of our site, or wish to obtain information in an alternative format, please contact us.

We are continually striving to improve the experience for all visitors. Please also visit our Equalities pages for more information on how we support accessibility at the Assembly.


Plain Language

We try to write our website in plain language and avoid jargon where possible. If you don't understand something, please let us know.

File Formats and File Readers

Some of the documents on our site are only available in PDF format. Some PDF format documents are not created by the National Assembly for Wales, but we are required to publish them as part of Assembly business. Some PDF format documents are converted documents from our earlier websites.

We use the following non-html, or file formats, on our pages. If you do not have the software installed to use these formats you can use the following information to help you do so. 


Portable document Format, by Adobe. Get the Latest Free PDF reader software from Adobe [Opens in a new browser window] to view these files on your PC. Some browsers may open these files in a new window while others will prompt you to download the file to view offline.


Word Document, by Microsoft. Get the Latest Free Word viewer software from Microsoft [Opens in a new browser window] to view these files on your PC. Some browsers may open these files in a new window while others will prompt you to download the file to view offline.


Spreadsheet document for viewing tabled data, by Microsoft. Get the Latest Free Spreadsheet document viewer software from Microsoft [Opens in a new browser window] to view these files on your PC. Some browsers may open these files in a new window while others will prompt you to download the file to view offline.

Accessibility Features

Alt tags For Images

Where images are used we have added 'Alt' tags. These are text alternatives so that you will still know what the image is meant to convey even if it doesn't load or if you've have chosen to browse with the images switched off or you are using an assistive technology like a screen reader to browse the web page. 

Screen Readers

We strive to make our website accessible to screen readers.

The site should also be compatible with:

  • Basic operating system screen magnifiers

  • Speech recognition software e.g. Dragon Natural Speaking

  • Operating system speech packages

We make sure that documents are available in pdf and word versions to increase accessibility. However, due to the nature of the content, some pages of our website may not be fully accessible to screen readers. Such information will be made available in other formats by contacting us on 0300 200 6565 or via

Technical Information

 Shortcut Keys

This site has been designed to be as user-friendly and as easy to read as possible. Keyboard shortcuts are intended to help users who have difficulty in using pointing devices such as a mouse. This website uses the UK Government accesskey system.  The keyboard shortcut commands available are as follows: Depending upon browser type, please use one of the following:

  • Microsoft Internet Explorer 5, 6 - press "alt" and the letter then press the enter key;

  • Microsoft Internet Explorer 7 - press "alt", the letter and press the enter key;

  • Safari (Mac) - press the "CTRL" key and press the number or letter of the access key;

(this accessibility initiative is supported by Netscape 6.)

The following are the shortcut keys used within the site as per the recommended UK Government 'accesskeys' standard:

S - Skip navigation
1 - Home page
3 - Site map
4 - Search
6 - Help
8 - Terms and conditions
0 - Access key details

Video and Other Flash Players

Where possible, we provide bilingual subtitles for the videos on our site.

Our video players are provided by third parties such YouTube. Their player can accept some keyboard instructions to operate the video. Other uses of flash on our site can be used to view documents. These are also provided by third parties.

While we cannot be responsible for the level of control you can expect from these providers we have detailed the way you can use your keyboard to control these videos and viewers. We always try to make our content as accessible as possible for all our users and appreciate any feedback you may have for us to improve.

Videos and other flash movies, like the document viewers can be viewed in full screen but you will need to exit full screen, by selecting Escape, in order to use the controls. This is for security reasons as Adobe Flash does not support keyboard access in full screen.

Due to the way browsers and Flash content work together we can only guarantee you can tab into and out of Flash content from HTML in Internet Explorer. Adobe, the creators of Flash, are looking at a solution for this and we are looking at ways we can address this too.

YouTube keyboard commands

  • You can tab into the player in the usual manner and use enter to activate the highlighted button.

  • You can use the spacebar to pause and resume the video.

  • When the volume control is highlighted enter will mute and unmute the video. The up and down arrow keys will increase and decrease the volume in 10% increments.

  • When the timeline is highlighted enter will restart the video from the beginning. The left and right arrow keys will advance or rewind the video in 10% increments.

  • The arrow keys can also navigate between buttons while the video is playing, but the left and right arrows will advance and rewind the video at the same time.

  • If using Jaws you may need to ensure that the Virtual PC Cursor is switched off (Insert + Z)

Accessible Video Players

Please see the following list of openly available accessible video players. Please note that you will need to copy and paste the full video URL and input within a text field. If you have further recommendations for other free to use, easy access players, please let us know.

Controlling text and colours in web browsers

Within browsers there are settings that can be chosen to help users view information on this website. Font sizes, styles, colours, and foreground and background colours of web pages displayed on a computer screen can be changed, even if the author of the web page has already specified these. The colour used to indicate links in web pages, or a special colour for links that are used only when the mouse passes over the link, can also be specified by the user. This is useful for users with impaired vision, who may need larger fonts or high-contrast colours. Internet Explorer can be set to use specific colours and fonts, the default Windows colours and fonts, or individual user settings. The following guidelines can be used by users of Internet Explorer or Netscape browsers to enlarge the size of the text and control the colours on display screens. 

Microsoft Internet Explorer for PC

1. Open Internet Explorer Web Browser

2. Select 'Tools' from the menu at the top of the window

3. From the options which appear, select 'Internet options....'

4. Click on the 'General' tab

5. Click on the button marked 'Accessibility'

6. To change the font size, select the checkbox marked 'Ignore font sizes specified on Web pages'

7. To remove background and font colours, select the checkbox marked 'Ignore colours specified on web pages'

8. Click OK (and again if necessary)

9. Select 'View' from the menu at the top of the window

10. From the options which appear, select 'Text size'

11. Select the desired text size


1. Select 'Edit' from the menu at the top of the window and choose 'preferences'

2. Open the Appearance group and click the 'Colours' category

3. Select a colour button to change colours of text, background, unvisited links, or visited links.

4. To override the colours used by the designer of the web page, select 'Always use my colours, overriding document'

5. Click 'OK'


The National Assembly for Wales does not endorse the use of specific browsers. We have tried to ensure that many of the browsers that are commonly used within the latest two versions are fully compatible with our website. If you are having difficulty in accessing content or require information in an alternative format please contact us on 0300 200 6565 or via

Related Links

Please also visit our, Equalities, Privacy Policy, Terms and Conditions pages


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