Complaints Statistics 1 April – 30 June 2021

Published 24/04/2024   |   Last Updated 23/09/2024   |   Reading Time minutes

Complaints carried forward from 2020-21

On 31 March 2021 I had still to determine the admissibility of 19 complaints received shortly before that date. Nine admissible complaints remained under investigation
By the date of this report I had held 14 of the 19 complaints to be inadmissible and one other had been withdrawn. No action had been possible on the other 4 to avoid the risk of prejudice to police investigations.

New Complaints

The following Tables give information of complaints received in the first quarter of 2021-22. For an explanation of the Tables please refer to Section 3 of the Annual Report 2019-20

Table 1: Complaints received, source and admissibility (see last year comparison below)

Q1 Q2 Q3 Q4 Total
Received 7        
% by public 85%        
% by Member 0%        
% by Clerk of the Senedd 15        
% not admissible 85%        
% admissibility not decided by period end 0%        

Table 2: Reasons for inadmissibility

Q1 Q2 Q3 Q4 Total
1 Not in writing (criterion i) 0        
2 Not about conduct of identified Member (Criteria ii &iv) 0        
3 Anonymous complaint or complaint not sufficiently identified (criterion iii) 0        
4 Not within the time allowed (criterion v) 0        
5 Insufficient evidence to justify further investigation (criterion vi) 6        

Table 3: further explanation of complaints found inadmissible due to insufficient substance to justify further investigation (criterion vi)

Q1 Q2 Q3 Q4 Total
5a Insufficient evidence 3        
5b Standard of service 2        
5c Below registration threshold 0        
5d About Ministerial conduct 1        
5e About conduct in Siamber 0        
5f Expression of opinion 0        
5g Other 0        

Table 4: complaints by subject matter

Q1 Q2 Q3 Q4 Total
Conduct on social media 0        
Misuse of resources 1        
Standard of service 2        
Failure to register 1        
Outside remit 1        
Other conduct 2        
TOTAL 7