Complaints Statistics 1 July – 30 September 2021

Published 24/04/2024   |   Last Updated 16/12/2024   |   Reading Time minutes

Complaints carried forward from 2020-21

Eight complaints remain outstanding from 2020-21 due to my having to postpone my consideration to allow criminal proceedings to take their course. I have recently resumed my consideration of these complaints.

New complaints

The following Tables give information of complaints received in the second quarter of 2021-22. For an explanation of the Tables please refer to Section 3 of the Annual Report 2020-21

Table 1: Complaints received, source and admissibility

Q1 Q2 Q3 Q4 Total
Received 7 5      
% by public 85% 100%      
% by Member 0% 0%      
% by Clerk of the Senedd 15 0%      
% not admissible 85% 100%      
% admissibility not decided by period end 0% 60%*      

*On 1 Oct 21 – 3 complaints awaiting further information for admissibility decision

Table 2: Reasons for inadmissibility

Q1 Q2 Q3 Q4 Total
1 Not in writing (criterion i) 0 0      
2 Not about conduct of identified Member (Criteria ii &iv) 0 0      
3 Anonymous complaint or complaint not sufficiently identified (criterion iii) 0 0      
4 Not within the time allowed (criterion v) 0 0      
5 Insufficient evidence to justify further investigation (criterion vi) 6 2      

Table 3: Further explanation of complaints found inadmissible due to insufficient substance to justify further investigation (criterion vi)

Q1 Q2 Q3 Q4 Total
5a Insufficient evidence 3 2      
5b Standard of service 2 0      
5c Below registration threshold 0 0      
5d About Ministerial conduct 1 0      
5e About conduct in Siamber 0 0      
5f Expression of opinion 0 0      
5g Other 0 0      

Table 4: complaints by subject matter

Q1 Q2 Q3 Q4 Total
Conduct on social media 0 0      
Misuse of resources 1 0      
Standard of service 2 4      
Failure to register 1 1      
Outside remit 1 0      
Other conduct 2 0      
TOTAL 7 5      

No results were found