Complaints Statistics 1 July – 30 September 2022

Published 24/04/2024   |   Last Updated 16/12/2024   |   Reading Time minutes

Complaints carried forward from 2021-22

Two complaints were carried over from 2021-22.  One of those complaints was admissible and a report was subsequently submitted to the Standards Committee.  The other complaint was inadmissible as it related to the actions of a Welsh Government Minister.

New complaints

The following Tables give information of complaints received in the second quarter of 2022-23.[1]

Table 1: Complaints received, source and admissibility

  Q1 Q2 Q3 Q4 Total
Received 11 23      
% by public 91% 17%      
% by Member 0% 0%      
% by Clerk of the Senedd 9% 83%      
% not admissible 91% 9%      
% admissibility not decided by period end 0% 4%      

 

Table 2: Reasons for inadmissibility

    Q1 Q2     Q3 Q4 Total
cf   c.f   cf  
1 Not in writing (criterion i) 0 0 0          
2 Not about conduct of identified Member (criteria ii &iv) 0 0 0          
3 Anonymous complaint or complaint not sufficiently identified (criterion iii) 0 0 0          
4 Not within the time allowed (criterion v) 0 0 0          
5 Insufficient evidence to justify further investigation (criterion vi) 9* 0 2          

*Of the 23 complaints received in Q2, 20 were admissible, with 19 of these complaints dealt with via the rectification procedure outlined in para 7.6 of the Complaints Procedure.

Table 3: Further explanation of complaints found inadmissible due to insufficient substance to justify further investigation (criterion vi)

    Q1 Q2 Q3 Q4 Total
5a Insufficient evidence 2 1      
5b Standard of service 2 0      
5c Below registration threshold 0 0      
5d About Ministerial conduct 5 1      
5e About conduct in  Siambr 0 0      
5f Expression of opinion 0 0      
5g Other 0 0      

 

Table 4: Complaints by subject matter

  Q1 Q2 Q3 Q4 Total
Conduct on social media 2 1      
Misuse of resources 1 1      
Standard of service 2 1      
Failure to register/declare and interest 0 18      
Outside remit 5 1      
Other conduct 1 1      
TOTAL 11 23      

  [1] For an explanation of the Tables please refer to Section 3 of the Annual Report 2020-21