Complaints Statistics 1 July – 30 September 2023

Published 24/04/2024   |   Last Updated 23/09/2024   |   Reading Time minutes

Complaints carried forward from 2022-23

 

New complaints

The following Tables give information of complaints received in the second quarter of 2022-23. Table 1: Complaints received, source and admissibility

  Q1 Q2 Q3 Q4 Total
Received 25 45      
% by public 92% 87%      
% by Member against Member 0% 2%      
% Member against self 0% 2%      
% by Clerk of the Senedd 8% 4%      
% not admissible 84% 64%      
% admissibility not decided by period end 8% 20%      

Table 2: Complaints by subject matter

  Q1 Q2 Q3 Q4 Total
Conduct on social media 4 28      
Misuse of resources 1 1      
Standard of service 3 3      
Failure to register/declare and interest 2 6      
Outside remit (conduct in Plenary or Ministerial conduct) 13 2      
Other conduct 2 5      
TOTAL 25 45      

Table 3: Reasons for inadmissibility

    Q1 Q2   Q3   Q3 Total
1 Not in writing (Procedure paragraph 4.2(a)) 0 0      
2 Complainant not named (Procedure paragraph 4.2(b)) 0 0      
3 Not about conduct of Member (Procedure paragraph 4.2(c) 0 2      
4 Does not state act or omission complained of (Procedure paragraph 4.2(d)) 2 0      
5 Insufficient supporting evidence (Procedure paragraph 4.2 (e)(i)) 0 13      
6 Conduct, if proved, not a breach of relevant provision (Procedure paragraph 4.2(e)(ii)) 0 0      
  a. Conduct in plenary or Committee (Code paragraph 3) 12 1      
  b. Ministerial Conduct (Code paragraph 7(ii)) 2 2      
  c. Standard of service (Code paragraph 7(iii)) 2 3      
  d. Other 3 8      
7 Not within period allowed (Procedure paragraph 4.2(g)) 0 0